WE SEND THE BRACELETS TO YOUR HOME FOR FREE
This year we don’t want you to wait in line to pick up your wristband, so all of them will be sent to your home or to the pick-up point you indicate at the time of ticket nomination.
For those fibers living outside Spain, a collection point will be set up in Benicàssim to pick up the wristbands on the date of the festival. *Service only available for persons not living in Spain.
The bracelets will be shipped FROM JANUARY, we will let you know when your order is on its way.
*It is necessary to nominate tickets in order to provide shipping information.
ACTIVATE YOUR WRISTBAND BEFORE THE FESTIVAL
Follow these steps to activate it:
1 ➔ Scan with your cell phone the QR code on a wristband.
2 ➔ Click on the Activate wristband button.
3 ➔ Enter your ticket code (you can locate it on the ticket).
4 ➔ Wear the wristband on the day of the festival.
5 ➔ Bring your ID to the festival, it will be checked at the access to the venue that the bearer of the wristband is the ticket holder.
FAQS SHIPPING OF WRISTBANDS
From what date does the shipment take place?
The shipment of bracelets will begin to take place from JANUARY 2024, you will receive your tracking link from TIPSA on the day of shipment.
Will all wristbands be shipped?
Yes, all wristbands will be shipped to your home or to the selected TIPSA collection point at no extra cost, shipping is FREE. Thanks to this system, you can forget about queuing at the festival entrance.
How do I change the delivery address?
If there are any errors or missing information in the shipping address you should send an e-mail to clientes.retiro@tip-sa.com and complete it before the shipment is sent.
Who receives the wristbands?
The person who made the purchase will receive all the wristbands. This person will be in charge of handing out the wristbands to each attendee.
How do I pick up at the TIPSA point?
To pick up the bracelet shipment at a Pick up point you must wait 24h (one working day) once you have received the shipping notification email from TIPSA. From that moment you have 15 days to pick up your bracelet/s.
How can I consult the add-ons linked to the ticket?
You can scan the QR code of each bracelet and a link will appear with the name of each bracelet and the associated accessories.
How do I make a name change after receiving the bracelet?
When a name change is made, the wizard information is automatically updated. You only have to give the wristband to the new assistant so that he/she can access without any problem by showing his/her ID card.
How do I activate the bracelet?
The wristbands will arrive deactivated and you will have to follow the following process to activate them:
STEPS TO FOLLOW
- Scan the QR code of a wristband with your cell phone.
- Click on the Activate Wristband button.
- Enter the code from your ticket (you can find it on the ticket).
- Wear the wristband on the day of the festival.
- Bring your ID to the festival, it will be checked at the access to the venue that the bearer of the wristband is the ticket holder.
What do I do if I lose the bracelet?
It is very important that you do not lose your wristband, as without it you will not be able to access the festival.
How do I pick up the bracelet for my child?
All minors between the ages of 0 and 9 years old must pass through the accreditation center to pick up their festival wristband. All minors must fill out the following minor authorization form in order to gain access to the festival.
How do I know that my wristband is the official festival wristband?
Official wristbands will only be sent through authorized TIPSA channels, and the promoter will not be responsible for wristbands not purchased through these channels. The bracelet has a chip that is unique and non-transferable, guaranteeing its authenticity.
