If you have questions, here are answers to (almost) everything!
GENERAL INFORMATION
GENERAL INFORMATION
Questions about us
If you have any doubts about subscriptions (for example: you have not received your subscription, or you have a problem with your ticket) you can solve them by clicking on this button
Questions about sending bracelets
If you have any doubts about bracelet shipments, you can solve them by clicking on the following button
Questions about Promo Recarga
If you have any doubts about the recharge promo, you can solve them by clicking on this button
Doubts about Consignments
If you have any doubts about the instructions, you can solve them by clicking on this button
Info Point / Lost and Found
The site has an information and customer service booth where lost objects can also be deposited and collected. Once the festival is over, all these objects will be handed over to the national police.
Violet Dot / Rainbow
The concert venue has a purple/rainbow point with the aim of preventing and acting against sexist aggressions and aggressions against the LGTBIQ+ collective.
Food and beverage
No food or drink can be brought into the festival concert venue. In different areas of the site you will find food stalls and bars where you can buy food and drinks. We have a specialized bar with gluten-free and non-alcoholic beer.
Dangerous objects
It is forbidden to enter the venue with sharp, glass, metallic, thrown, flammable or blunt objects. The access of aerosols is also not allowed, as they are flammable objects. At the entrance there will be a control for everyone’s safety. We ask for your maximum cooperation.
You will be allowed to bring creams in plastic bottles and folding umbrellas.
Cleaning
The concert venue has several green points for garbage disposal. Please use them for the good of all.
Bathrooms
There will be chemical toilets distributed throughout the concert venue. Remember that we will all make use of them, so try to leave the service as you would like to find it.
CASHLESS WRISTBANDS
CASHLESS WRISTBANDS
Cashless technology
This year FIB wristbands will feature cashless technology, an electronic payment system in which users can add money to the chip that comes in the wristband to make all payments, which are allowed, of the festival with your wristband without having to go through the ticket booth.
In addition, you can recharge online before entering the festival to avoid queues through the official website (using the code on the ticket) and you can also recharge online when you are inside the festival through the official website (coverage permitting) using the code that appears behind the chip on the wristband.
Wristband payments
This year all payments for the festival will be made through the cashless wristband, so drinks, food and any other service will be paid through this method.
Linking the bracelet
To link your wristband to your cashless account, just scan the QR code on the wristband and you will be able to recharge money and check your balance as often as you want.
Recharge of services on the wristband
When purchasing any of the services on sale such as the Promo Recharge, you must enter the code of your wristband and this will be charged directly to the wristband when you activate it.
Promo Recharge Refund
The products given away when you purchase your Promo Recharge cannot be returned and must be consumed during the festival.
